Frequently Asked Questions
What are the system requirements to use Power Pet Sitter?
Since Power Pet Sitter is hosted on our servers and accessed via internet, there’s nothing to install and no server/platform requirements to worry about. All you need is a web browser with and an Internet connection. We highly recommend a high speed connection like DSL or a cable modem and an internet connection. Since we are tightly integrated with QBOE, Power Pet Sitter supports all major browsers on PCs and Macs. (IE, Chrome, Firefox; Safari for Mac Users) Check the Intuit website before upgrading your browser to make sure you will be compatible with QBOE.
Do you have a mobile application?
Yes! You can find the Power Pet Sitter Application now on Google Play Store and Apple App Store. The application is for Sitters only, to give them an easy way to access important Client information like gate codes, feeding instructions, or personal, visit specific notes. It also lets them upload pet pictures directly to the pet profile!
Is this a long-term commitment?
No, everything is month-to-month. If you cancel, you’ll be billed for the current month, but you won’t be billed again. We do offer a 20% prepayment discount if you want to sign up for 12 months. Give us a call and ask us about it.
Can I change plans at any time?
Yes. You’re able to manage your account easily from directly inside the software. Just go to your Business Tab and select Account Information. This will show you your current billing information, package and when you’re due to be charged again. All upgrades and downgrades are prorated, ensuring you’re never double charged for access.
Do you provide phone support for your users?
We do provide phone support from 9:00 am to 5:00 pm EST, Monday thru Friday but we provide unlimited support via email. We do our best to respond to every email in a timely manner.
Do I have to use QuickBooks Online?
No. While Power Pet Sitter can be connected to Quickbooks Online Edition (QBOE), using that integration isn’t mandatory. Power Pet Sitter will still fully functional without that connection. However, we also do not integrate with desktop editions of Quickbooks.
Can we install Power Pet Sitter on our own server?
We don’t offer desktop versions of Power Pet Sitter, as it is only available as a hosted solution. We maintain the servers, the security, all the updates and improvements so you don’t have to worry about anything.
Where is the server located? Is my data secure?
Our servers are collocated at Peak 10 carrier-class collocation facilities with fault-tolerant, fully redundant connectivity. All of your communications with Power Pet Sitter are encrypted and all credit card information is further encrypted when it is saved to the database.
Is our data backed up in case of an emergency?
Data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost and the system will not go down.
Can we export our data if we don’t want to use Power Pet Sitter anymore? What format is the export in?
You can always export your Client, Staff and Pet data out into an Excel .xls file. This can include Active and Inactive profiles.
Does Power Pet Sitter do invoices?
No. Power Pet Sitter will create invoices to move into QuickBooks, but can not generate them inside the system for billing.
Does Power Pet Sitter allow me to take credit cards?
Yes. You will need a merchant account. Power Pet Sitter integrates with Authorize.net, Sage Processing, Transfirst and E-Online Data. Go to any of these sites to start setting up your credit card processing.
Can I see my staff’s schedule at a glance?
Yes. Our calendar tab will show you every sitter, their appointment, what they’re being paid for it, and any set time for the date selected. You’re also offered a Sitter Time Off Schedule, letting you easily see what dates and times your Staff members have themselves marked as Unavailable.
Can I write Client notes that the client will not see?
Yes. You also have the ability to write Admin notes for the client without the client or the sitter being able to view it.
Does Power Pet Sitter have an automatically e-mailed schedule?
Yes. It is e-mailed out automatically every night. Admin will get two e-mails – One for the complete staff and one for the Admin’s personal schedule.